6 June 2020
We are all facing a completely new situation, where our management decisions are not only affecting the financial situation of our companies but more importantly, the well-being and health of our employees and partners.
With that in mind, smartclip decided early on that the safety of our employees, partners, and customers has to be our first and biggest priority. At the same time, we recognise the important role we play in providing stable video advertising and technology solutions to major companies across Europe — a responsibility we do not take lightly. That is why we continue to actively monitor the COVID-19 situation and take the necessary measures to help keep our communities safe and our services reliable. We wanted to take a moment to share with you some of the important steps we are taking.
Protecting our employees
We have initiated a company-wide response plan that puts our employees’ health first. With a dedicated team tasked with monitoring COVID-19 updates on a global and local level, we have been able to streamline important information from health agencies and local authorities to our staff. As a measure to help prevent the spread of infections, we have suspended business travel and employees have been mandated to work from home. Since schools have been closed in many of the regions where we operate, we have also initiated a family-first approach that accommodates parents and caretakers by offering reduced hours and flexible working schedules.
Our unwavering commitment to our customers
Despite these circumstances, the quality of our services have been unaffected and we are fully capable of continuing business as usual. Since our inception, smartclip has been a pan-European company, and remote work is embodied in our culture. At smartclip, we have always incorporated the most up-to-date and advanced tech tools to collaborate productively, creatively, and seamlessly with our colleagues, clients, and partners across Europe. This makes us well-positioned to deliver the same level of excellence to our customers — and we are committed to doing so.
We know COVID-19 has significantly impacted our customers’ businesses. We want you to know that our experts are available to answer any video advertising and monetisation questions, to help you navigate this difficult time. Please do not hesitate to contact our staff — we are here for you.
All we ask of you
As we continue to do everything in our power to protect our employees, clients, partners, and broader communities, we kindly ask for your patience and understanding. Scheduling video or phone calls with our staff might come with the occasional doorbell ring, barking dog, or restless child due to school closures. We see this as an entertaining new human element in our virtual business communications — we hope you can laugh with us.
We will continue to closely track COVID-19 and keep you updated with any new developments. As always, we thank you for being a loyal customer and for your continued trust as we pass through this challenging time together.
From the bottom of our hearts, we wish you and your families health in the weeks ahead.