Operations Department

Mirjam Naves, Senior Director Process Management

Harmonising processes, maximising impact.

Our department is responsible for the seamless coordination and optimisation of processes company-wide. We are a driving force behind success, working across diverse areas to ensure operational excellence. You don’t need to know everything to thrive on our team — but you do need to have the capability of learning quickly.

Embracing your inner Pippi.

“I have never tried that before, so I think I should definitely be able to do that!”
– Pippi Longstocking

Our department philosophy centres around fostering autonomy and self-reliance among team members. We highly value discipline, ownership, and critical thinking. With these principles in mind, our main goal is to provide support to both the Client Services and Tech teams, thereby ensuring seamless cooperation and collaboration.

Meet your manager.

Hi, I’m Mirjam. I oversee the Operations Department at smartclip. As a manager, I highly value team members who demonstrate ownership and initiative, and I believe in fostering a culture of trust and empowerment — which means I won’t micromanage your every move. My Dutch background has instilled in me a rather direct approach to communication and a strong appreciation for openness and transparency within a team. Together, we’ll achieve great things through collaboration and mutual respect.

How our department is organised.

Our IT Tool and Application Management pillar is responsible for the administration of all internal tools in use within our organisation (e.g., Google GSuite, Slack, Jira, Confluence).

Our Project Management pillar is responsible for: 

  • Implementing and maintaining processes for effective teamwork, including tech processes, support, and feature development. This ensures that everyone stays informed and on the same page.
  • Acting as a bridge to RTL AdAlliance by defining appropriate processes for collaboration and keeping both companies informed about front-door processes, as well as how to educate prospective and existing clients on new tools and features.
  • Overseeing the successful execution of projects across our company from start to finish. This includes managing meetings, milestones, and ensuring nothing falls through the cracks. We also identify any gaps that need to be addressed.

Our support team pillar is responsible for supporting our internal teams with any issues they may encounter while using our platform or products. They act as a technical support bridge between smartclip and RTL AdAlliance.

“It’s really refreshing to work within a company that takes care of their employees and where continuous learning is promoted.”

Johnno Scholte, Senior Manager Technical Operations
smartclip Europe

“I feel very fortunate to work for an international company with such a great environment and amazing colleagues. I have an extraordinary team lead that stands behind me, motivates me, values my work, and does everything possible to help me grow. I’m proud to be a part of smartclip!”

Laura Baumann, Project Manager
smartclip Europe

Join the fun.

Open roles on the team.

Tech and Data / IT

Become a smartclipper in 6 steps.

1
Get in touch

Send us an application or contact our recruiter Sarah for an informal chat to get to know each other.

2
Review

Our recruiter will review your application and may host an initial interview to get a better idea of who you are and what you are passionate about.

3
Interview

Join the hiring manager and recruiter in an interview to learn more about the role, and see if it’s a good match for all.

4
Challenge

Let’s see how it is to work together. Meet one of your teammates and accept a challenge (coding assignment for tech or case study for others).

5
Final decision

Both you and our team reflect on the process, and ultimately determine whether we can envision working together.

6
Offer

You like us, we like you. Let’s do this! Sign up to be a smartclipper.

Spoil yourselfwith corporate perks.

Anniversary Programme

We treasure every moment you spend with us, and when the days turn into years, we mark it with a little gift — even from your first year!

Corporate Benefits

Are you sporty, techy, adventurous, stylish, or nerdy? Whichever category you belong to, you can benefit from our numerous discount offerings and get up to 40% off your purchases.

Gift Matching

Care for a good cause? We do too. When you donate to a charity, we’ll double your donations — up to €250.

Mental Health

When life happens or if you just want to talk to a mental health expert, we’ve got you covered in Cologne, Hamburg, or remotely wherever you are.

Referral
Programme

Get rewarded when you refer someone for one of our open roles and they get the job.

RTL+

As part of RTL Deutschland, you can enjoy all your favourite TV shows with free access to an RTL+ Premium account.

Social Day

Every year, you can take a fully paid day off to support a cause you care about — together with other smartclippers or alone, you decide.

Sports

We support a healthy lifestyle through various options such as gym reimbursement, urban sports club membership, or even leasing a bike. There’s definitely something for you.

Thank you Programme

Every six months, smartclippers can show gratitude and reward exceptional colleagues with a €100 bonus — all on us!

See all perks

Hi, I’m Sarah, senior recruiter at smartclip. 
Let’s talk.

Contact us
Find a job

Sarah

Senior Recruiter